Terms of service

F1LAND ONLINE STORE TERMS AND CONDITIONS

Effective from October 7, 2026

§1. General Provisions

  1. These Terms and Conditions govern the use of the online store operating under the brand name F1LAND, hereinafter referred to as the "Store".

  2. The Store sells products related to automotive culture and motorsports, particularly decorative 3D display frames featuring vehicle models, three-dimensional racing circuit elements, and graphic designs.

  3. Correspondence, returns, and complaints address: Lwowska 250B, Nowy Sącz, Poland.

  4. Contact email address: motolandkontakt@gmail.com.

  5. Customers may contact the Store via email.

  6. These Terms and Conditions are made available to Customers free of charge in a format that allows them to be saved and reproduced.

§2. Products

  1. All products offered in the Store are physical products.

  2. Product images displayed in the Store are intended to represent the actual appearance of the products as accurately as possible.

  3. Due to the nature of the products, the assembly of individual components, and differences in screen settings, minor visual differences may occur between the product images and the actual products received.

  4. Information regarding dimensions, materials, package contents, and product variants is provided on the relevant product page.

  5. Personalized or custom-made products manufactured according to the Customer's individual specifications may differ from the standard variants available in the Store.

§3. Placing Orders

  1. Orders can be placed through the online Store 24 hours a day, 7 days a week.

  2. Customers select their desired product, available variant, and any additional options specified on the product page.

  3. Before placing an order, Customers are informed of the total price of the products and any applicable shipping costs.

  4. Orders requiring payment are placed by clicking a clearly labeled button confirming the obligation to pay.

  5. After successfully placing an order, Customers receive an order confirmation at the email address provided.

  6. Customers are responsible for providing accurate information necessary to process and deliver their orders.

§4. Prices and Payments

  1. All prices displayed in the Store are stated in Polish złoty (PLN).

  2. The price displayed at the time of placing an order is binding for that order, subject to obvious errors that must be resolved in accordance with applicable law.

  3. Shipping costs are presented to Customers before completing their orders.

  4. Available payment methods are displayed during the checkout process.

  5. For electronic payments, order processing may begin after successful payment confirmation.

§5. Order Processing and Delivery

  1. The standard order processing time is 2 to 5 business days, unless a different timeframe is specified on the relevant product page.

  2. Processing time refers to the time required to prepare an order for shipment and does not include the delivery time provided by the shipping carrier.

  3. Orders are shipped using the following carriers:

    • InPost

    • DPD

  4. Available shipping methods and their costs are displayed during checkout.

  5. Customers must provide complete and accurate delivery information to ensure successful delivery.

§6. Right of Withdrawal

  1. Consumers who enter into a distance contract through the Store generally have the right to withdraw from the contract without providing a reason within 14 days of receiving the product. Consumer Rights

  2. To exercise the right of withdrawal, Consumers must inform the Store of their decision through a clear statement, for example by sending an email to motolandkontakt@gmail.com.

  3. After submitting a withdrawal notice, Consumers must return the product within 14 days of informing the Store of their decision. Consumer Rights

  4. Products must be returned to the following address: Lwowska 250B, Nowy Sącz, Poland.

  5. Consumers are responsible for the direct cost of returning products, unless otherwise required by applicable law.

  6. Consumers are responsible for any reduction in the product's value resulting from handling beyond what is necessary to establish its nature, characteristics, and functionality.

  7. Refunds are processed in accordance with the deadlines and procedures established by applicable law.

§7. Custom-Made Products

  1. Certain products may be manufactured according to the Customer's individual specifications or intended to meet their personalized needs.

  2. This may include products created based on individual parameters, materials, or designs provided by the Customer.

  3. In accordance with applicable law, the right of withdrawal does not apply to non-prefabricated goods manufactured according to the Consumer's specifications or clearly intended to meet their personalized needs. Consumer Rights

  4. Simply selecting a standard product variant available in the Store does not automatically mean that the product qualifies as a custom-made item under applicable law.

§8. Complaints and Product Non-Conformity

  1. The Seller is responsible to Consumers for ensuring that goods conform to the contract, in accordance with applicable law.

  2. Complaints may be submitted via email to motolandkontakt@gmail.com or by post to Lwowska 250B, Nowy Sącz, Poland.

  3. To help process complaints efficiently, Customers may provide their order number, identify the product concerned, describe the issue, and specify their requested resolution.

  4. If goods do not conform to the contract, Consumers may request repair or replacement in accordance with applicable law. In certain legally specified circumstances, Consumers may also request a price reduction or withdraw from the contract. Consumer Rights

  5. The Seller responds to complaints within the timeframe required by applicable law. According to the Polish Office of Competition and Consumer Protection (UOKiK), businesses have 14 days to respond to consumer complaints. Consumer Rights

  6. Nothing in these Terms and Conditions limits the Consumer's statutory rights under mandatory provisions of applicable law.

§9. Damaged Shipments

  1. If a Customer discovers that a product has been damaged during delivery, they should contact the Store as soon as reasonably possible.

  2. To help resolve the issue efficiently, Customers may provide photographs of the product, packaging, and any visible damage.

  3. These recommendations are intended to facilitate the complaint process and do not limit the Customer's statutory consumer rights.

§10. Intellectual Property

  1. Materials created by the Store and published on its website, including original photographs, graphics, product descriptions, and elements of the F1LAND brand identity, may be protected by intellectual property laws.

  2. Using these materials in a manner that infringes the rights of their respective owners is prohibited.

  3. Trademarks, names, and other identifiers belonging to third parties remain the property of their respective rights holders.

  4. These Terms and Conditions do not grant the Store any rights to trademarks belonging to third parties.

§11. Personal Data

  1. Customers' personal data is processed to the extent necessary for order fulfillment, payment processing, delivery, handling complaints and returns, and fulfilling other legal obligations.

  2. Detailed information regarding the processing of personal data should be provided in a separate Privacy Policy available in the Store.

  3. Personal data may be shared with entities involved in fulfilling orders, particularly payment service providers and shipping carriers, to the extent necessary for the performance of their services.

§12. Final Provisions

  1. These Terms and Conditions take effect on the date specified at the beginning of this document.

  2. Contracts concluded through the Store are governed by Polish law, subject to mandatory consumer protection provisions.

  3. Nothing in these Terms and Conditions is intended to exclude or limit any Consumer rights arising under applicable law.

  4. If any provision of these Terms and Conditions conflicts with mandatory legal provisions, the relevant legal provisions shall prevail.

  5. These Terms and Conditions may be amended for valid reasons, particularly changes in applicable law, payment methods, shipping options, or Store functionality. Any amendments will not affect rights acquired by Customers in connection with orders placed before the changes take effect.

F1LAND Contact Information

Email: motolandkontakt@gmail.com
Address: Lwowska 250B, Nowy Sącz, Poland